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APP : KAREXPERT WEBAPP
USER ID : 20158

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PLEASE READ THESE TERMS CONTAINED IN THIS PRIVACY POLICY CAREFULLY. BY CLICKING ON “I ACCEPT” OR “I AGREE” OR BY DOWNLOADING, INSTALLING OR OTHERWISE USING THE SERVICES (AS DEFINED BELOW), YOU ACCEPT AND AGREE TO THE TERMS CONTAINED HEREIN. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT CLICK “I ACCEPT” OR “I AGREE” OR DOWNLOAD, INSTALL OR USE THE SERVICES (AS DEFINED BELOW).

Effective Date: 1st April 2017

KareXpert Technologies Private Limited (“KareXpert”, “we”, “us”, “our” or “Company”) is the owner, proprietor and operator of the website https://www.karexpert.com/ (“Website”) and the ‘KareXpert’ mobile application available on the Google Play Store and the Apple App Store (“Mobile App”). KareXpert inter alia provides an online cloud based platform to connect patients with care providers, including hospitals, nursing homes, clinics, doctors, pharmacies shops, diagnostic labs, imaging centers, blood banks, organ banks and ambulance services, telehealth care services from various service providers and other services in relation thereto as detailed on our Website.

This Privacy Policy explains how we work with, collect, use, share and protect information in relation to our Website, Mobile App and any other service provided on or in connection with our Company (hereinafter collectively referred to as “Services”). Our Privacy Policy is applicable to all visitors, users and any other person (natural or legal) who use the Services, directly or indirectly, and is meant to be read in accordance with the Terms & Conditions (as available on https://www.karexpert.com/termsandconditions) (“Terms”). Unless the context requires otherwise, all capitalised terms used herein but not defined shall have the same meaning ascribed to them in the Terms.

By using our Services, you understand and acknowledge that you will be providing us with personal health data, personally identifiable information and other information through our Website and Mobile App (“User Content”) and consent to us utilizing the User Content in order to enhance the Services offered to you.

We are committed to ensuring that the User Content shared by you is protected and kept confidential using some of the best data protection and encryption standards. 

  1. Information Collection and Usage

We believe that your right to privacy is of utmost importance. We do not collect your personally identifiable information without obtaining your prior consent. We strive to keep confidential, any and all personally identifiable information that identifies an individual whether or not it relates to an individual’s past, present, or future. We collect information solely for the purposes of providing the Services, marketing and promoting our Services to you and in order to enhance and improve the Services offered to you. In order to improve the Services offered to you and to provide you with a better user experience, we may collect personal information and non-personal information (collectively “Information”) including but not limited to the following:

  • profile information voluntarily submitted by you for the purposes of registering with us in order to utilize the Services (eg. first and last name of user, contact number of user, profile picture of user);

  • data and information in relation to your health and healthcare facilities availed by you, as voluntarily submitted by you while utilizing the Services;

  • personal health related information and data as voluntarily submitted by you while utilizing the Services;

  • web logs recording data pertaining to you once you have utilized the Services, including but not limited to Internet Protocol (“IP”) address information, operating system information, the date and time of your utilization, number of clicks and how you interact with links on the Services, domain names, landing pages, pages viewed, web history and information pertaining to the device by way of which you have utilized the Services, and other such information;

  • we may use cookies and similar technologies like pixels, web beacons, and local storage to collect information about how you use the Services in order for us enhance your overall experience;

  • we may ask advertisers or other partners to serve ads or services to your devices, which may use cookies or similar technologies placed by us or third parties;

  • once you have utilized the Services, we may access, collect, monitor, store on your device, and/or remotely store one or more small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device and shall include data stored in connection with the device hardware, data stored in connection with the device's operating system or other software, or data sent to the device by Instagram ("device identifiers");

  • device identifiers may deliver to us or to our third party partners, information pertaining to how you browse and use the Services and may help us or others provide reports or personalized content and ads; and

  • any other User Content voluntarily submitted by you.

In addition to some specific uses of Information as described in this Privacy Policy or the Terms & Conditions, we may use the Information in order to:

  • remember your information so as to save you the time of having to re-enter it during your next visit to the Website or the Mobile App;

  • test, improve and monitor the effectiveness of the Services enjoyed by you;

  • provide personalized and custom picked information and content to you, including advertisements and marketing campaigns;

  • develop, test and enhance new features to be included in the Services, in order to better serve you;

  • diagnose or fix issues or problems with the Website, the Mobile App or the Services offered to you;

By using the Website or the Mobile App or any of the Services offered to you, you have provided your express consent to us collecting the Information and using the Information for the purposes of enhancing the Services. Kindly note that we provide you the opportunity to ‘opt out’ of receiving direct marketing or market research information by emailing us at care@karexpert.com.

  1. Cookies and Internet Tags

A cookie is a small piece of information which is sent to your computer or your mobile phone. Cookies do not cause any damage or harm to your device. You can accordingly set the browser on your computer or your mobile phone to notify you upon receiving a cookie. This will enable you to decide if you want to accept such a cookie or not. If you do not accept cookies, you may not be able to use all functionality of the Website or the Mobile App or the Services offered by us. We may use and install ‘cookies’ in order to collect and process information about your use of the Services, such as the site pages you visit, web history and search history. Such information is used by us to help improve the contents of the Website, Mobile App and the Services and to compile accurate statistics about the usage of our Website, the Mobile App and the Services for internal purposes and for the purpose of enhancing the Services offered to you. We may obtain the services of outside parties to assist us in collecting and processing information collected through cookies.

We may also use internet tags (also known as action tags, web beacons, single-pixel GIFs, clear GIFs, invisible GIFs and 1-by-1 GIFs) and cookies through the Services and may deploy these tags/cookies through a third-party advertising partner or a web analytical service partner which may be located and may store the respective information (including your IP address) in a foreign country. These tags/cookies may be placed both on online advertisements that bring users to the Services and on different pages of the Website or the Mobile App. Such third-party partner or service partner may be able to collect data about visitors to the Website and the Mobile App and other sites because such internet tags/cookies, may compose reports regarding the Website’s activity for us and may provide further services which are related to the use of the Site and the internet. They may provide such information to other parties if there is a legal requirement that they do so, or if they hire the other parties to process information on their behalf.

  1. Mobile Devices

When you download or use the Mobile App or any other applications created or developed by us (e.g., to deliver the Services), we may receive information about your location and other information about your mobile device, including the unique identifier for your device. We may use this information in order to enhance the Services offered to you and also to provide you with location-based services, such as search results and other personalized content. Most mobile devices allow you to turn off location services and you will be able deactivate this feature, however you will be unable to use all the functionality of the Services.

  1. Non-Personal Data

We may use non-personal information to analyze data into useful information. This process of data mining is done in the aggregate, is non-personal, and allows Company to find correlations and patterns in the data.

We do not provide any personal information to third party sites that display our interest-based ads. However, third parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalized ad or content are part of the group that the ad or content is directed towards .Also, some third parties may provide us information about you (such as the sites where you have been shown ads or demographic information) from offline and online sources that we may use to provide you more relevant and useful advertising.

  1. Sharing of Information

We will not rent or sell your information to third parties, outside of our company or companies that are legally part of the same group of companies that we are a part of, or become part of such a group (“Affiliates”), without your consent, except as noted in this Privacy Policy. We may also share the Information with third-party organizations that assist us in providing the Services to you (including for analyzing data, for providing advertisement assistance, marketing assistance, for processing credit card payments, and for providing customer service) (“Service Providers”). Our Service Provides will be given access to Information, under reasonable confidentiality terms, as is considered reasonably necessary by us in order for us to provide the Services to you, or in order for us to enhance the Services being offered to you. Access to this information will permit them to provide Services more efficiently and effectively to you and to us.

We share protected health information and personally identifiable information as permitted by law and as authorized by you as described in the Terms & Conditions, this Privacy Policy, or otherwise.

In the event we sell or otherwise transfer whole or part of KareXpert or any of our assets to another entity, your Information collected through the Services may also be part of the assets being sold or transferred (as the case may be). However, such a buyer or transferee will be bound to honor and adhere to the commitments and undertakings made by us in this Privacy Policy.

For example: your IP address may be used to estimate your location and personalize your experience with the Services; we may share information such as IP address, user name, email address and cookie and web beacon information with third parties in order to tailor advertising to our various market segments; aggregate data about IP addresses, pages loaded, time to load pages and errors encountered may be used by third-party performance monitoring and improvement products.

KareXpert, its Affiliates or its Service Providers may be required to disclose information, as described in the section below entitled ‘Disclosures Required under Applicable Law’.

  1. Storage of Information

We use account information in a password-protected environment as a security measure to protect your data.  We use administrative, physical and technical safeguards to protect the Information.  We maintain a high level of data protection via safeguards such as data backup, audit controls, access controls, and some data encryption.  Our Website, Mobile App and the Services use industry standard TLS encryption to enhance security of electronic data transmission of your Information.  Our Service Provider and payment partner, Citrus Payment Solutions Pvt. Ltd will maintain all applicable PCI DSS requirements to the extent that it has access to, or otherwise stores, processes or transmits cardholder data. Citrus Payment Solutions Pvt. Ltd is responsible for ensuring the security of your debit card/ credit card/ online wallet /cardholder data that may be stored, processed, or transmitted on you enjoying the Services.  

The Information may be stored and processed in India or any other country wherein KareXpert, its Affiliates or Services Providers (as the case may be) have operations and by way of registering for and using the Services, you have consented to the transfer of your Information to jurisdictions outside India. Kindly note that the Information may be transferred or transmitted to jurisdictions outside India that may not have the same data protection laws as India. If you consider it necessary, you may appoint and consult a legal practitioner is such jurisdictions in order to gain clarity regarding the data protection laws in such jurisdictions.

In addition, we urge you to take precautionary measures in maintaining the secrecy and integrity of your data. If you use our Website, Mobile App or Services (as the case may be) through a public computer, or other potentially non-secure internet connection, such use is at your own risk. Please be responsible in making sure no one can see or has access to your personal account and log-in/password information. If you use a public computer, e.g., at a library or a university, always remember to log out of the Website, the Mobile App or Services (as the case may be).

  1. De-Authorization and Ability to Delete your Account Information

You may request to delete any personal information and to de-authorize the collection of personal information in the future by sending us an email at care@karexpert.com.

  1. Third Party Sites/Trusted Relationships

We are not responsible for the practices employed by other third-parties linked on our Website or Mobile App.  Kindly note that once you use a link to go from our Services to any other website or service or mobile application, our Privacy Policy does not apply, and your usage will be subject to such third party’s own rules and policies.

  1. Disclosures Required Under Applicable Laws

We disclose personally identifiable information about you as required or permitted by applicable law, including complying with legal process (for example, we may disclose your information in response to a legal request if we have good faith belief that the law requires us to do so).  We fully cooperate with law enforcement agencies in identifying those who use our Services for illegal activities and may, in our sole discretion, disclose personal information or other information to satisfy any applicable laws, regulations, or government requests.  We reserve the right to release personal information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms & Conditions, even without a warrant or court order, if we believe, in our sole discretion, that such disclosure is necessary or appropriate to operate our web site or to protect our rights or property, or that of our affiliates, or our officers, directors, employees, agents, third-party content providers, suppliers, sponsors, or licensors.  We also reserve the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful or illegal.  If we are legally compelled to disclose information about you to a third party, we will attempt to notify you by sending an email to the email address in our records unless doing so would violate the law or unless you have not provided your email address to us.

  1. Services only meant for adults

The Services and its contents are not for the use of individuals under the age of 18 years. We do not knowingly allow individuals under the age 18 to create accounts on the Website or the Mobile App or utilize the Services. In the event it comes to our knowledge that we have collected personal information from an individual under the age of 18 years, without parental consent, we will delete that information forthwith. If you believe that we may have any information from or about an individual under the age of 18 years, please contact us..

  1. Changes to this Privacy Policy

We may modify, amend or supplement our Privacy Policy at any point in time, and make such updated Privacy Policy available at appropriate places on the Website and the Mobile App. You are required to continually review the updated Privacy Policy. Your continued use of KareXpert or the Services, after any modification to this Privacy Policy will constitute your acceptance of such modification, amendment or supplementation.

  1. Contact Us

Should you require any clarifications or have any questions in relation to the Privacy Policy, kindly feel free to contact us on contactus@karexpert.com.