Book Online Doctor Appointment

search button down
Search {{category.id}}

{{category.id}}

FAQ

Frequntly Asked Questions

USER

What are my options for consulting a doctor?

We have three types of services mode for consultation that can be chosen on the basis of your preference –
   1. Chat
   2. Online(Audio/Video Call ) Audio call
   3. Physical visit
You can also opt for consultation packages to save money.

How can I search a specialist doctor?

Please visit our list of specialists, available from the home page, you can search either on basis of speciality. There are various ways to select a doctor such as location, symptoms, fees, experience degree, first Name, last Name etc.

How can I connect with Specialist Doctor?

Register with us by providing your name, email address or mobile number. Create your Clinical Profile, Search doctor as per your requirement, View complete profile of doctor then book appointment; enter your reason for consultation, share medical records, Pay online ,doctor will connect with you as per digital queue as per your selected mode of consultation.

How much do I need to pay to consult doctor?

You need to pay as per fees mentioned in doctor profile. This Fee is defined by the doctor.

Which browser should be used for smooth Video Call?

Kindly use Google Chrome 26+ or Mozilla Firefox 30+ for high quality video call.

Whom do I contact for billing questions ?

Click on the Support and select the right query type and type the question, our support team will contact you shortly.

Where can I make inquiries?

Click on the Support and select the right query type and type the question, our support team will contact you shortly to solve your query.

Or

You can connect with us anytime on a phone number listed on our website, we will be glad to assist you with any of your queries to help you serve better.

Where can I give my feedback or complaint?

For feedback there is a feedback form, please fill in that form and Karexpert is collectively looking at those feedback form and enhancing the experience further.

For complaint, Click on the Support and select the right query type and type the question, a ticket will be generated. our support team will contact you shortly to solve your query.

What if I have done the payment but don’t get a consultation service?

In case of cancellation or non-confirmation of the appointment by KareXpert due to any reasons; three options are available to you:

  1. You may ask for rescheduling the appointment with the doctor, or

  2. You may claim a refund of the advance payment, or

  3. The advance payment may be added as credit in your account and be adjusted in due course for future consultations.

What if there is a technical issue either the internet speed or something else?

Kindly ensure that you are connected to Wifi or you are using high speed internet connection. Make sure you are using Google Chrome 26+ or Mozilla Firefox 30+ for high quality call.

In case you still cannot connect than feel free to notify us, we will be happy to assist you.

Is there any way by which I can check Internet Speed requirements for the consultation?

After login, you have three dots on the right hand side .Once you click on dots there comes option to Test Internet Speed.

By when can I expect the call back from Doctor?

Post appointment confirmation, doctor will call you back on your appointment time. But it is possible due to doctor busy schedule, it may be delayed for some tome. Doctor may also request you to reschedule, in case the call needs to be cancelled or rescheduled due to unavoidable circumstances.

What happen if I miss to receive the call?

In case you don’t receive the call than you won’t be entitled for any refund.

How Do I change my Password?

Go to your profile. There you will get the option to “Change password”; Click & enter new password which you want to set than Submit; It will be saved in your settings & you will get the notification of same.

What to do if my phone is lost and I want to deactivate my account?

Kindly notify us of the loss by either calling us or via email; We will deactivate your account for limited duration. Once you get your new phone with existing number or new number we can activate the account again.

How much time will refund settlement take?

Once you claim a refund of the outstanding amount, we will make all endeavors to refund the amount within 7-14 working days.

The outstanding amount may also be credited to your account which can be adjusted in your future consultations.

Kindly note the refund will be made by Netbanking or by other such mode other than cash, depending upon the suitability of process adhered by the KareXpert.

What to do If I didn’t receive the refunded money in stipulated time?

Please notify KareXpert by clicking at the support and fill in the details for which refund has to be claimed. We will investigate the case & will resolve at earliest.

Is my credit or debit card information safe on your site?

All payment transactions are done over secured payment gateways ensuring your security & privacy concerns. You are redirected your bank website. KareXpert is not storing your bank account information anywhere.

Where can I view my documents?

You can view your documents in my ocuments in the app. You can also upload and share your medical documents like reports, prescription, images with your care provider.

Can I search hospital?

Yes, you can search all care providers on our app – hospitals, doctors, pharmacy, labs, imaging centres, ambulance.

Where is my prescription stored?

Your prescription is stored in the prescription folder in app.

Where can I check my appointments?

You can refer “My Appointments” tab on the navigation screen. It reflects your pending along with completed appointments if any.

What if my account is hacked by anonymous person?

Please change your password immediatelly. You shall immediately notify KareXpert of any actual or suspected unauthorized use of your login or password. Although KareXpert will not be liable for your losses caused by any unauthorized use of your account such as stolen or hacked passwords.

Is it safe to share my documents?

Yes, Your documents are shared in Secured way only with providers to whom you have given the permission to access your documents for diagnosis purpose. No one other than you can share documents.

How can I migrate my data?

Our team will help you in importing data on KareXpert Cloud thereby ensuring smooth and quick migration of your data.

How much does RPD cost at KareXpert?

RPD is free for patients on KareXpert Platform. KareXpert does not charge anything from patients.

Patients only pay the doctor fee which is displayed in their profile.

For doctors, its usage based model. You Pay some amount only when patient avails digital service.

Is my data safe?

All your data is safe on our cloud. KareXpert Servers are hosted on AWS-Amazon Web Services which maintains highest security standard.

I need training & support for successful Consultation?

Our App is designed with easy to use technology. You can do self-learning through our training videos on Website. Still if you need any assistance we will be happy to support you. Feel free to reach us on care@KareXpert.com or call.

How can I register myself as User?

Please Download KareXpert App from Google Play store or visit www.karexpert.com to register yourself. For Registrattion, We need basic information such as Name, Phone Number, and Password.

My Family member does not have a phone number, Can he or she register ?

Yes, KareXpert allows, multiple registration from the same phone number. Account is differentiated by the unique first name of the member. All SMS notification will come on the same number.

Why I should not take appointment with my family member account?

KareXpert maintains each user database separately and it allows to store medical reports, precriptions, lab reports, in its own account and allowes user to shared with consulted document. That is the reason KareXpert Maintains each user Account. User Profile such as age, gender etc is shared automatically once the appointment is taken with the Doctor.

Can I take Appointments without Registration?

No, You have register first before taking an appointment. We share your clinical details with the doctor and doctor upload prescription directly to your account. Your history will also be maintained in your account. That is why its important to take an appointment with the respective registered account.

Are Registered Doctors are Verified Doctors?

Doctor at the time of Registration has to submit ID proof and Medical Council Certificate. KareXpert verifies these documents before making these doctors active. No Doctor without proper qualification will be activated on KareXpert website.

Is there any subscription Fee for the Service?

KareXpert is not charging for any subscription fee from the Users.

If I book an Appointment, will I be charged extra?

Currently, KareXpert is not charging anything extra charges from the Patient for the Appointment Booking.

If I take any Appointment, and Doctor is not able to provide me the Service, what will happen to my payment?

KareXpert will refund your amount full within 72 Hrs after your date and time of appointment is passed.

Can I cancel the Appointment?

Yes, You can cancel the Appointment 30 minutes prior to an Appointment. Money is refunded fully to your bank account depending upon your mode of payment.

If Doctor gets busy during my appointment booking, what will happen to my Appointment?

Doctor always has an option to request reschedule the Appointment, if he or she gets busy. Once the doctor has the raised the request to reschuedle, User can cancel or rescheule the appointment. On cancellation, full amount will be refunded on the user account after 72 Hrs of the cancellation.

Is my Profile and Documents are Secure?

Yes, Your documents and Profile are secured and password protected. Only with your consent, it will be shared to the consulted doctors. Documents are Selectively Shared with the Doctor.

If I delete my KareXpert Application from the Mobile, what will happen to my Personal data and Records

All the data is securely stored on the cloud, so even if Application is deleted, you can access again by reinstalling the App.

If I have Changed my Mobile Number, how can I change it?

As Mobile number is used for registration purposes, you need to call customer care support number to change your registered mobile number.

If I forgot my password, what should I do?

You can click on the forgot password and you have to enter the registered User firstname and the Mobile Number. You will receive an OTP on registered mobile number. Once you enter the OTP, you can enter new password.

I see two kinds of enteries while I search for Doctors? What is the difference between these two entries.

The Doctors who have detailed profile are registered as Doctor and ready to provide KareXpert Smart Care Services. These doctors have been verified by KareXpert.


DOCTOR

Which browser should be used for smooth Video Call?

Kindly use Google Chrome 26+ or Mozilla Firefox 30+ for high quality video call.

What if there is a technical issue either the internet speed or something else?

Kindly ensure that you are connected to Wifi or you are using high speed internet connection. Make sure you are using Google Chrome 26+ or Mozilla Firefox 30+ for high quality call.

In case you still cannot connect than feel free to notify us, we will be happy to assist you.

Is there any way by which I can check Internet Speed requirements for the consultation?

After login, you have three dots on the right hand side .Once you click on dots there comes option to Test Internet Speed.

How Do I change my Password?

Go to your profile. There you will get the option to “Change password”;Click & enter new password which you want to set than Submit; It will be saved in your settings & you will get the notification of same.

What to do if my phone is lost and I want to deactivate my account?

Kindly notify us of the loss by either calling us or via email; We will deactivate your account for limited duration. Once you get your new phone with existing number or new number we can activate the account again.

Where can I see my purchased packages?

Purchased Packages can be seen in “Care Packages” on the navigation screen.

What if my account is hacked by anonymous person?

Please change your password immediatelly. You shall immediately notify KareXpert of any actual or suspected unauthorized use of your login or password. Although KareXpert will not be liable for your losses caused by any unauthorized use of your account such as stolen or hacked passwords.

What is the pricing model for doctors?

Its consumption/usage based model. Kindly drop us the email mentioning your queries; our support team will contact you & answer all your queries.

What are the documents required for verification?

We believe you will enter correct details. To support details filled by you, you will need to upload your KYC documents such as aadhar card or voter Id card and Certificate of Registration for your registration number. Post submission our team will verify for authentication of documents and then the activation will be done.

How will I get appointment booked alerts for consultation from KareXpert App?

Post appointment booking, you will get a notification from our team with details of patient, time slot, consultation mode, reason for consultation.

In case you want to reschedule or cancel the appointment you can raise request for same.

Can Patients share their medical records with Doctor?

Yes. Patients can upload their documents like lab reports, scans, images, prescription & share with doctor before or during consultation. You can also access patient’s complete clinical profile before consultation.

Does this mean any doctor can access Patients Data?

No. Patient’s data is completely secured on our Cloud platform. Patients decide & authorize access of profile or documents with selected doctor at their own will; they have the option to share/un-share medical records to maintain privacy.

How can I migrate my data?

Our team will help you in importing data on KareXpert Cloud thereby ensuring smooth and quick migration of your data.

Do I need Profile on KareXpert to use Digital OPD/RPD?

Yes. Profile on KareXpert is required to use Digital OPD/RPD. Registering on our app will allow you to create profile in case you are not listed on our portal.

Can I use RPD according to my schedule?

Yes. Working with KareXpert is ultimately flexible. You can take those moments in a day when you don’t have many appointments at your clinic. You can decide & display your timings in calendar as per your availability & convenience.

What are the benefits of KareXpert Doctor App?
  • Secure data storage on Cloud

  • ePrescription

  • Digital Medical Records

  • Access Patient Profile before consultation

  • Online Appointments

  • Practice Anytime, Anywhere

  • Mobile App as well as Web App

  • No overhead cost

  • Free Subscription

How does your App help doctors?

KareXpert transforms Doctor to a Smart Doctor.

  • Efficient Practice Management

  • Consult Anytime, Anywhere

  • Additional Income

  • Reach Expansion at no cost

  • High Patient Continuity

  • High Patient Satisfaction

  • Earn Recommendations

  • Digital Word of Mouth

  • Go Paperless

Is my data safe?

All your data is safe on our cloud. KareXpert Servers are hosted on AWS-Amazon Web Services which maintains highest security standard.

I need training & support for successful Consultation?

Our App is designed with easy to use technology. You can do self-learning through our training videos on Website. Still if you need any assistance we will be happy to support you. Feel free to reach us on care@KareXpert.com or call.

How will I get Paid for delivering service?

Patient will pay online at the time of appointment before consultation. Biweekly invoice will be generated for all your consultations served through KareXpert & accordingly the amount will be credited to your account as per agreed contract terms.

How can I register on your App as a doctor?

You can download our KareXpert Doctor app for Free from play store (AppStore and Google) or visit https://www.karexpert.com to Register. Registeration is Free of Cost. We don’t ask for any Debit card or Credit Card for Registeration. Once you have downloaded App please fill All The required Details. Once Done, KareXpert Team will verify your documents and activate the account within 24 working Hrs.

I practice in multiple clinics, is it possible to show all under my profile?

Yes, you can add multiple clinics under single profile. You can create single appointment calendar & manage multiple clinics using single profile.

More than one doctor sits on the same clinic, do I need to create clinic every time.

KareXpert Allows to add multiple doctor under same clinic. You need to select the clinic and then click on add doctor to the clinic. Doctor will get an invite from the KareXpert. Doctor needs to Register and accept the invitation under “My Received Invitation” tab.

What if I work at Hospital?

There are multiple ways to create schedule for a Hospital. You can ask KareXpert to Register Facility as a Hospital and make it digital and get invitation from the Hospital. Or you can add Hospital as a Clinic and Create Schedule for the same.

Can I define Different fee for the different clinic/Hospital?

Yes, KareXpert allows you define fee per Clinic/Hospital.

What is RPD?

RPD stands for Remote Patient Department. By using advanced technology, KareXpert has introduced this concept for online audio/video/text consultations. You have the flexibility to define your RPD hours. It includes Video Consultation, Audio Call, Secure chat, sharing ePrescription, accessing digital medical reports.

Do I need to Pay for the KareXpert Services?

KareXpert is Consumption based model. You need to pay Transaction Processing fee for the appointments which are handled by KareXpert.

How can I create my appointment schedule?

You can create your appointment schedule under “My Schedule” in your account. Simply open “My Schedule”. Click on the “Plus” Sign
Please note in case of Hospitals, ensure that the hospital is registered with us than only you can create corresponding time slot in the calendar.

REGISTRATION DESK

How can I register a Patient?

Click on the Patient Details and click on the Register Patient, enter First Name and Mobile Number to register the Patients.

What is the meaning of pending appointments?

Pending appointment means All the appointments which has been booked by the Patients or Registration Desk Users and Doctor has to still do the consultation with these patients.

Can Registration Desk User cancel pending appointment, if User or Doctor is busy during that time?

Yes Registration Desk User has the right to cancel appointment at any point of time if doctor or patient got busy due to unforeseen circumstances.

Can Registration Desk User Reschedule pending appointment, if User or Doctor is busy during that time?

Registration Desk User has the right to change the appointment time based upon doctor and patient availability.

Is Patient money is going to be refunded, if Patient has paid online and appointment is canceled.

Yes, Patient Money will be refunded if Patient has canceled or Doctor is not available to take the Appointment due to unforeseen circumstances.